Nissan Versa: Technical and consumer information for your Nissan Versa - Reporting safety defects

If you genuinely believe or suspect that your Nissan Versa vehicle has a manufacturing or structural defect which could potentially cause a sudden crash, personal injury, or fatal consequences, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to officially notifying NISSAN.

If the NHTSA receives a sufficient number of similar complaints from vehicle owners, it may choose to open a formal safety investigation. Should they determine that an inherent safety defect exists across a specific group of vehicles, they possess the legal authority to order a mandatory safety recall and remedy campaign. However, please note that the NHTSA cannot become directly involved in resolving individual commercial or service disputes between you, your local automotive dealer, or NISSAN.

To contact the NHTSA directly, you may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); visit their official website at http://www.safercar.gov; or send a written letter to: Administrator, NHTSA, 1200 New Jersey Avenue, SE, Washington, D.C. 20590. You can also easily obtain extensive additional information concerning general motor vehicle safety by visiting http://www.safercar.gov online.

You may also notify NISSAN directly regarding your Nissan Versa by contacting our dedicated Consumer Affairs Department, toll-free, at 1-800-NISSAN-1.

For Canada

If you believe that your Nissan Versa vehicle has a defect which could cause a traffic crash or could cause personal injury or death, you should immediately inform Transport Canada in addition to notifying NISSAN.

If Transport Canada receives recurring safety complaints, it may open an official investigation. If they find that a verified safety defect exists in a group of vehicles, they may request that NISSAN conduct an official safety recall campaign. However, Transport Canada cannot become involved in individual private problems or disagreements between you, your dealer, or NISSAN.

You may contact Transport Canada's Defect Investigations and Recalls Division toll-free at 1-800-333-0510. You may also report vehicle safety defects online at:

http://www.tc.gc.ca/eng/motorvehiclesafety/menu.htm (English speakers) or http://www.tc.gc.ca/fra/securiteautomobile/menu.htm (French speakers)

Or you can contact Transport Canada by postal mail at:

Transport Canada Motor Vehicle Safety Investigations Laboratory, 80 Noel Street, Gatineau, QC J8Z0A1

Additional official information concerning motor vehicle safety may be obtained directly from Transport Canada's Road Safety Information Centre at 1-800-333-0371 or online at www.tc.gc.ca/roadsafety (English speakers) or www.tc.gc.ca/securiteroutiere (French speakers).

To notify NISSAN of any safety concerns regarding your Nissan Versa, please contact our Canadian Consumer Information Centre toll-free at 1-800-387-0122.