See also:

Troubleshooting guide
Verify the location of all Intelligent Keys that are programmed for the vehicle. If another Intelligent Key is in range or inside the vehicle, the vehicle system may respond differently than expect ...

Reporting safety defects
For USA If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administratio ...

Upper half
Pull up on the driver’s side latch to open the upper half of the console box. The mat may be removed for cleaning. The upper half of the console box may be used for storage of cellular phones. ...